Delta Airlines Complaint - Loyalty Program - NOT!
I am a Platinum Medallion of Delta Airlines. Have been for several years. I used to think loyalty was a two-way street. But, according to Delta, it's pay them and maybe you will be rewarded. I booked a flight, payed flight, not free, nearly three months ago from HNL to EWR. I had received as a "reward" four system-wide upgrade certificates. Under NWA, those of us living in Hawaii used to get Hawaii resident certificates because free upgrades didn't happen for us unless we were going somewhere within the 48 states(you get no loyalty if you get treated like every other smuck just because you live in a state that's over an ocean). Anyway, when I called to try to redeem a certificate, I was told I could on the inbound flight, but the outbound didn't have availability. I could waitlisted however. Ok, I'll take the waitlist. So I used one certificate. After that, I had to take a trip to Japan which used up two more certificates, leaving one left for the just in case I might get lucky. Well, I checked certificate status and found I had used them all. When I called, I got told by Skymiles that the remaining certificate had been pulled for the waitlist, which if cleared would show up on the reservation. Ok, I'll buy that. Day of the flight, I get called to the desk. Good news - my waitlist had cleared. Bad news - no available certificate. Trying to get Skymiles involved was a useless endeavour as they didn't have the staff to do any quick research. So the plane doors were closing, and I had to get on the flight. Well, since my waitlist had cleared, they gave away my seat, a window seat. So to give me an equivalent seat, they pulled a non-rev in a window seat. Guess where the non-rev moved to? First class. This is loyalty? I don't think so. My wish...Delta goes bankrupt again...only this time not to recover. Loser airlines, like Delta, need to go airline heaven, and make way for upstarts.