AAA Complaint - Unfair Treatment
My mom received a bill for about $400 today and a note of cancellation. She called AAA to see what was going on. Turns out, our policy was cancelled on the 20th, and the whole family has been driving without auto insurance for about a week without knowing it. She received no bills or calls warning us of this cancellation. According to the representative, we submitted our payment late (she sent the bill on the 15th, AAA didn't receive it until the 22nd... not our fault), and I quote, we "have only been members for a year."
I am outraged that a respected company could treat customers with such disrespect and disregard. If we had gotten into a car accident this past week, we would have been completely screwed.
My mom went to the nearest AAA Auto Club South where she was offered an insurance plan with a different company that would double our fees. She was shown letters and bills that we never received. She asked for our plan to be reinstated, but we were told flat out no.
While my mom was walking out the door of the Club, the agent said, "Are you sure you don't want to buy a plan? You know driving without insurance is dangerous, right?"
Yes, we know. And considering it's THEIR fault we've all been driving without it for a week, we don't need their "help" anyway.