Lacoste Compliment - Gift card policy
I recently tried to order an item from lacoste.com and pay with a gift card I received for Christmas. Upon checkout, I was not able to enter my GC no. as a form of payment. I called Lacoste customer service and was told that I could not use the GC online OR over the phone, but could pay for the item with my credit card and then after receiving the item, could then send in my GC with my invoice and then they would credit my credit card for the amount of the GC. This seemed ridiculous to me, so I called the nearest Lacoste store store (which did not carry the item I wished to purchase)and asked if they could credit back my credit card for the value of th GC if I brought in my online invoice and of course they could not do that either! Simply, you can only use a Lacoste GC at a Lacoste store, even though it clearly states on the back of the GC "Redeemable online at www.lacoste.com/usa starting
fall 2007. After 30 years in retail, I have never experienced such poor customer service from a high end boutique. Get your act together Lacoste!