Target Complaint - Target .com is the worst
I made the mistake of placing an order at target.com for 2 toys for 2 small boys in our family. I placed the order on December 9, 2010 and it was in stock. on 12-14-10 I called target customer service to check status of my order and was told by Ashley DL that he could see I had both items reserved in the warehouse and they would ship 12-15-10. on 12-16-10 spoke to MJ who told me both itmes would ship that very day. Then on 12-17-10 spoke to Donna Atkinson who told me there was no stock and my order would not ship on time. I asked to cancel my order, but she told me I could not cancel. I said if you do NOT have my order in stock why can I not cancel it. She said my order was in shipping and could not be canceled. I told her how can it be in shipping when you do NOT have my order in stock?? I requested to speak to a supervisor and was put on hold for 1/2 hour and then was disconnected. I called back and spoke to Karth, keyan sehar who told me she would manually cancel my order for me. HOWEVER I continue to receive emails telling sorry for delay and each email says a new delivery date and will not allow me to cancel my order. Target should not be allow to have on line ordering because my money is now tied up for fear they may actually ship my unwanted order some day in the future and then they could cause me to bounce checks, so I have to keep the money tied up indefinitely? The good thing is that this will be a constant reminder to me that I WILL NEVER BUY ANYTHING FROM TARGET AGAIN!. It is hard to believe that a company that has been around as long as they have does not have the ability to treat a customer with common decency. They just sit there and continue to anger me. In these money tight days I am stuck with no way out? Does anyone out there know how I can stop this order? TARGET please cancel this order!!!!! when I try to cancel it on line it tells me it is in shipping and cannot be canceled. When I call the custoemr service representative can not cancel it either has some type of computer error? TARGET PLEASE fix your computer!!!!!