Official On-Line Tickets.com Complaint - Do Not Use!!!! - Sporting Event Tickets
This site promised a 125% guarantee on all tickets ordered from their site. The working on their site is as follows: "This states that all ticket listings on our site are completely authentic and will arrive before your event or your complete money back with an additional 25% on us." I ordered tickets from them and my credit card was charged. After 4 days with no contact from them or their partner - Ticket Network - I sent an e-mail requesting a tracking number for my tickets. At that time, my order had a note stating "This order could not be processed". I began calling. After several calls and 42 minutes on hold, I was finally connected to a supposed customer service representative who basically told me that the tickets I purchased were now no longer available and I should have read the complete terms and conditions.
He was rude, unhelpful and unconcerned. He never offered comparable seats. This game is 8 hours away from our home. We have hotel reservations, parking passes and etc. I was crushed. Do not ever count on this service.