Amtrak Complaint - Choked on Smoke
NEW ORLEANS -- Our family's first time ride on the 'City of New Orleans' was indeed a memorable treat; however, the hour preceding boarding was spent futilely fanning second hand smoke. The approximately ten foot wide aisle that separated the nicotine addicts did little to stop their stinking by-product from invading my space.
To help keep me as a potential future customer, I would like the following:
Is it possible to follow the policy of most public facilities in this country and either ban smoking in the building or designate an area that is completely enclosed to accomadate those who must inhale (and then exhale).
At the very least I would like a response from your company regarding this incident. Thank you for your time.