AirTran Airways Complaint - Air Tran Airways Treats my Military Son Badly
My son left today, 12-28-10, to go back to his military base in Florida. His Air Tran flight was scheduled to leave from Chicago Midway at 2:39pm. I dropped him off about three hours before his flight. Within minutes, he called me to advised me that he did not have a seat in coach for his flight to Atlanta or Jacksonville, Florida. I said what happened, and he said that he entered his confirmation number into the kiosk and it told him that there were no seats in coach for his flights. Feeling pressured, he asked a lady with Air Tran and was told that he would have to upgrade to get his flights that he had paid for. I booked his fights and realized that Air Tran had a policy that if you wanted to confirm your seat, you could pay an extra $15.00 and your seat would be held. I also read that when you checked in you could get your seat assigned to you. So, my wife calls the airline and the airline blames the seating on my military son saying that he is the one who upgraded. My wife told the lady from Air Tran that he had to upgrade to get his flights back tonight to fulfill his orders. The lady from Air Tran asked my wife if he showed anyone his orders or was he in uniform. My wife responded would that have made a difference because my son did show his military I. D. and the lady from Air Tran said, "no". Again the lady from Air Tran stated that it was my son's fault and that he did not confirm his seat. My wife asked the Air Tran lady, "so his ticket purchase did not mean anything?" The Lady from Air Tran said again that he did not confirm his seat. We have flown with Air Tran twice before, United Airlines, American, Northwest, Delta, US Air, Frontier, and Continental and have never, never had to pay additional to the ticket purchase to confirm a seat. They told my son that there would be no charge for his bag because he was flying first class so he was saving money. On other airline, his bags are not charged due to him being in the military. We will never do business with Air Tran again and would suggest that military personnel stay away from them as well.
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