Dairy Queen, Inc. Complaint - Where's the mint?
WEST ASHEVILLE, NORTH CAROLINA -- I love mint m&m blizzards, and decided to grab a cheeseburger, french fries and blizzard on my way home tonight. So, I pulled into the West Asheville, NC Dairy Queen drive through & placed my order. Up to this point, there was no problem. When I got my mint m&m blizzard, I immediately noticed that it was not green, it was bright white! I politely requested more mint to the young girl at the window. I had had to ask for more mint before in other DQs, and never had a problem. So, I was shocked when she told me she put the "required designated amount" in, and that she could make another one, but would have to charge me for that new one PLUS an additional charge for the extra mint! I told her 3 times the blizzard was white as snow, and mint is green. When I asked to speak to the manager, this young girl told me she was the manager on call. (HUH? She was 19 to 22 years old.) I put us both out of our misery by telling her to give me my money back & to cancel the entire order.
She wasn't rude, but she had no customer service, much less manager skills. There was no "I'm sorry", no smile, nothing. Just a young kid testing her authority in the wrong way. DQ lost a sale, plus had to throw the food away, in favor of retaining one extra mint flavored squirt!
I don't blame DQ as perse' as I have had other locations add additional flavoring when requested with no problem. I do, however, have a problem with any company that thinks a child is worthy of management position. It takes experience and age to understand bottom line profits and common sense.
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