Home Depot Complaint - Botched Door Install
JENSEN BEACH, FLORIDA -- I purchased 2 sliding doors from Home Depot at a cost of $3500 which included install.
The contractor came to the house measured everything and the doors were ordered.
30 days later the door arrivied and the installer came out to install.
When he had 1 door inplace, I noticed that the bottom track did not fit in as it should. The door track was 3 inches higher than the floor.
For the doors to fit properly, the concrete that the doors have to sit on has to be dug out. The contractor advised me that he does not do that type of work and if it was done then the top of the doors would have to be brought down as well, which the contractor does not do as well.
I went to Home Depot and advised the sales staff. They called the contractor and the install was stopped.
The contractor had already discarded my origional door so he had to leave the door with the bad track in place and unfinished. The placed duct tape around the door to keep the cold air from blowing in. (mind you it has been the coldest Dec on record in FL).
He had also started some work on the other door which at this time looks really bad, but the origional door is in place and working.
Home Depot said they would try and find something that would work on my doors.
2 days later after not hearing anything from Home Depor I called and went into the store. I spent 3 hours with the sales person trying to find a door that would meet the measurements. (According to the staff my door entryway is not standard)
Finally the sales staff and myself found something that would work. The doors worked out to $70 more than what I had really wanted. The new doors are not really what I want but it is all that could be found.
Home Depot was going to put together another sales receipt but couldn't at the time because they could not remove the doors that did not fit from the bill until they were back in the store. The account manager said it would take a day and she would call.
It was Christmas so I gave them 4 days, but no call, so I called back. The Account manager said that the installer wanted $1100 more for the install since it was a different type of door and Home Depot thinks I should pay that.
I told them at this time I have not agreed to the install because we cannot agree on a price. That the botched job was not my fault. Home Depot had the responsibililty to make sure the correct product was delivered as I am not the expert in the field, and that I what I was paying them for.
The account manager said she had to talk to her manager and would get back to me.
That is how it is left at this time.
I have already paid for the doors with a Home Dpot Credit card I got at the time of purchase.
My doors look like C#$p. There is now way they can reinstall the origional doors as the contractor discarded the first. I have duct tape falling off the walls which was supposed to be my primary insulation around the doors.
It will take another 30 days to get any new door to my house, which will make it 2 1/2 months since I first went into the store to order them.
I am not going to pay another $1100 or more for the install, and if that is what they want then I want my doors back the way they were. Unfortunatly the installer threw away the origional doors so the cannot be put back in.
I am very unhappy with Home Depot
I have an appt with an attorney in the morning.
I thought I could rely on Home Depot