Orbitz Complaint - Please Do Not Book Using Orbitz
I have never written a review in my life but due to my dreadful experience with Orbitz I am forced to do so. I normally use travel agents or just book with airlines but I was thinking to save a bit of money so I booked the ticket using Orbitz. Due to some personal reasons, I wanted to change the dates of my ticket and when I tried to do so, the ticket got cancelled altogether (after I clicked change/cancel button).
I got an email regarding the cancellation but there was no info on what happened to my $ 1300. As I frantically searched my ticket showed it can be changed with additional fee. I called the 1-800 number where I had to wait 30-45 minutes before somebody picked up
who asked for tons of information only to tell me to hold for another CSR.
This went on for 3 hours where literally I was cursing, pulling my hair, stomping and blaming myself for not reading reviews regarding this company. To add insult to injury every time I talked to somebody I was given different information... from "no, the money is gone as it is a ticket that can't be changed" to " please call united airlines as they got your money " and "wait for the travel voucher" . It is good that I was just on the phone with all these stupid, heartless, cold people or otherwise I would have given them each a slap. The last straw was when I was connected to a Filipino Rep who pretended she can't hear anything I was saying.... and this happened only when I gave her my reference number
or a phone number where I begged her to call. I ended up calling United
where I was initially informed that it is beyond their control. I literally begged and pleaded and explained and the great lady (bless her)
tried her best to help. Not even 10 minutes has passed and she fixed the
change and charged me $83 compared to the $230 if I did it via Orbitz.
I am writing this review for those smart enough to read before purchasing... I wasn't so smart enough and I regret wasting 4 hours of hell with this company. While I have never used Expedia, Travelocity etc...
I would suggest purchasing from the airline company. Saving a few is not worth the tension and anguish.... at least that how it is for me. I swear that I will never, ever purchase anything from Orbitz and I do hope this company closes soon. I have read tons of people who got ripped off and
it's not even funny that they are still in operation.