Gerhards Appliance Complaint - Warning: Tried To Delivery Appliances Never Ordered
DOYLESTOWN, PENNSYLVANIA -- Having recently moved one of our first priorities was a complete kitchen makeover. After the contractors completed the work we decided on all new stainless ultra high-end appliances. Gerhards was having a sale so we went to look and get pricing. The sales person was very polite & professional. We found a few appliances of interest but being this was the first store we shopped we were not ready to commit and order. We wanted to shop & compare. The sales person explained that in order to lock in the sales price she would have to write it up. This way the price would be honored but would require no deposit or commitment from us. We agreed just so we could have the price in writing should we decide to order. Fast forward. We found a much better price at another dealer and purchased there. About two weeks later Gerhard's delivery truck pulls into our driveway with over $10k of appliances that we "ordered." Delivery was refused. Ten minutes later the sales person is calling wanting to know why I didn't accept the order. I went ballistic and gave her a real ear job. This is a horrible greedy business practice trying to force the customer to take delivery of an order that was never made so they can make a sale. Buyer beware.