Budget Truck Rental Complaint - Shocked at horrible customer service!
I am so disgusted at Budget Truck. I rented a 24 foot truck and trailer with a dolly. I showed up at the Budget Truck place at 9:00 am. The guy said that there was no truck and he called customer service. In the office customer service asked to speak to me. They told me that when I made the reservation that it does not guarantee the equipment. Hmmmm..
1:00 pm rolls around and they have brought a truck out that was being serviced. They have offered me a whole 42.00 dollars off. Meanwhile the dealer is trying to get me a truck, 4 hours a later I get a truck. I get a truck that goes a 40 miles an hour and I have to return it. The dealer is trying hard to figure out a solution. It is plain that he is getting no help on the phone, anymore than I did. It was pathetic. I have now called back to my house to tell everyone that was to help me move to go home. Four people rearranged schedules to help the next day.
It is now the next day at 1:00 pm and I am now way off schedule. I could not even call people to help me unload because I could not depend on Budget Truck Rental. The truck I got apparently had no shocks or something as the cab shook horribly off and on. The gas gauge did not work which scared me that I was going to get stranded out in the middle of nowhere. I finally get to my destination and the dealer tells me that they have charged me for a dolly that I never got. I asked for a refund and he said they should have straightened that out when I rented the truck and he gave me a customer service number to call. Well, since I and the dealer spent hours on the phone in the original place, I knew how the conversation would go and decided I had enough of the run around.
If you care about not getting bogus charges and the safety of you and your family you will not go with this business.
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