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Toshiba America Consumer Products Inc. Complaint - Toshiba Regza flatscreen TVs - Regza TVs
Regza TVs - Complaint
At the end of December last year (2009) we purchased 2 flatscreen TVs, both Toshiba Regzas but two different models. Within a couple of months the 42 in. one developed 'garbled' audio problems and the store picked it up and took it for warranty repair to the regional authorized Toshiba repair shop. We were advised that that particular model had a known problem and needed to be retrofitted but the part was on back-order for some undetermined length of time. After waiting, doing phone follow-ups, etc., months having passed with still no repair and return of the TV, I finally (and with great difficulty) managed to get Toshiba to give us a replacement TV (different model chosen by them). This matter was concluded 2 to 3 months ago and now guess what?! Last evening the other Toshiba TV, a 40 in Regza, developed a problem. Suddenly red lines running vertically appeared across the screen - first starting more on the right and then in fairly short order spreading across to cover the lefthand side also. On looking on the internet I am finding other customers who have experienced this problem, sometimes coupled with the same audio issue we had on the other Toshiba TV, and sometimes singularly.
Having had an overall horrible experience with Toshiba regards the first TV with the audio problems I do not relish the thought of probably having to 'do war' with them now over this 2nd TV that may be 'out of warranty' by 2 or 3 days since it is only just over the 1 year mark since purchase.
I did receive a phone call from a law firm regarding the first TV issue advising that they were preparing a class action against Toshiba and wanting to know if I wished to join it. Toshiba had finally replaced that first TV with another model just before this call came in to me so I explained that the problem had ultimately been resolved. I was advised to hang on to the law firm's phone number in case I experienced additional difficulties. Looks like it might be a good thing I did just that in light of the fact we now have problems with the other Toshiba television. However, I will first phone Toshiba today and see what their attitude is this time around. If the set is just out of warranty and if the repair is somewhat inexpensive then I will probably not balk at it. However if the repair involves a costly part I will not stand for being sold two basically defective TVs.
Having had an overall horrible experience with Toshiba regards the first TV with the audio problems I do not relish the thought of probably having to 'do war' with them now over this 2nd TV that may be 'out of warranty' by 2 or 3 days since it is only just over the 1 year mark since purchase.
I did receive a phone call from a law firm regarding the first TV issue advising that they were preparing a class action against Toshiba and wanting to know if I wished to join it. Toshiba had finally replaced that first TV with another model just before this call came in to me so I explained that the problem had ultimately been resolved. I was advised to hang on to the law firm's phone number in case I experienced additional difficulties. Looks like it might be a good thing I did just that in light of the fact we now have problems with the other Toshiba television. However, I will first phone Toshiba today and see what their attitude is this time around. If the set is just out of warranty and if the repair is somewhat inexpensive then I will probably not balk at it. However if the repair involves a costly part I will not stand for being sold two basically defective TVs.
Comments:
Posted by AngieL on 2010-12-30:
Moved From Other Review: As an update to my recent posting regarding problems with 40 inch Toshiba Regza TV ....
I phoned Toshiba yesterday to notify them of the failure of the 2nd of the two Toshiba TVs I bought at the end of December last year and they gave me the phone number and name of their authorized repair facility for my region. I described to the Toshiba employee who answered my call that as of the day before many vertical colored lines in bands had appeared on the screen and remained there and that we had tried changing out the satellite box with another to ensure that it was the TV, not the satellite box, that was malfunctioning. I then called the repair facility and spoke with the same person who had attempted to secure for me earlier this year the part needed to fix the garbled audio problem on my 42 inch TV (this was the one I posted about that sat for months as the Toshiba authorized repair person, despite trying very hard, could never secure a part from Toshiba to fix that one, ultimately being resolved by Toshiba (kicking and screaming all the way!) replacing the set with a different model. When I described to the repairman the lines that had appeared running down the screen vertically he told me he didn't even need to come out and see this set - he knew right away what was wrong as he has seen this before and that it meant the panel had gone bad. He then went on to say that to replace a panel is cost-prohibitive since this replacement costs more than buying another television. I called Toshiba back to tell them this and they said they were sticking with the repair call route. I told them that I was not prepared to pay for a service call on top of having a 'dying' television (as the repairman described it) just to have the repairman tell me in person that the panel had gone bad (obviously, I am not going to pay for a panel replacement that is more expensive than buying another set). Toshiba they said they didn't know what they could do for me - meaning nothing. I told them I would not accept that answer and that I demanded, especially in light of having trouble with both sets of theirs I bought, that they work toward arriving at some reasonable resolution of this latest problem. I was then put on hold briefly while a 'supervisor' was consulted, ultimately being given a fax number to fax in a copy of my sales receipt. This was done by the store immediately after and no, I have not heard back from Toshiba yet. I also placed a call to their corporate office to express my thorough dissatisfaction with their quality control procedures on sets they release for sale on the market and was told somebody would call me back. I did not get a return phone call yesterday and it remains to be seen if anybody will call me back from any Toshiba source unless I phone them again (which I will do). Meanwhile, my plans for today are to contact the BBB and the State of Kentucky Consumer Affairs office. I have left a message for the lawyer who had called me previously to notify me of the class action he was preparing to advise him that my problems with Toshiba are not over after all........sigh......
I phoned Toshiba yesterday to notify them of the failure of the 2nd of the two Toshiba TVs I bought at the end of December last year and they gave me the phone number and name of their authorized repair facility for my region. I described to the Toshiba employee who answered my call that as of the day before many vertical colored lines in bands had appeared on the screen and remained there and that we had tried changing out the satellite box with another to ensure that it was the TV, not the satellite box, that was malfunctioning. I then called the repair facility and spoke with the same person who had attempted to secure for me earlier this year the part needed to fix the garbled audio problem on my 42 inch TV (this was the one I posted about that sat for months as the Toshiba authorized repair person, despite trying very hard, could never secure a part from Toshiba to fix that one, ultimately being resolved by Toshiba (kicking and screaming all the way!) replacing the set with a different model. When I described to the repairman the lines that had appeared running down the screen vertically he told me he didn't even need to come out and see this set - he knew right away what was wrong as he has seen this before and that it meant the panel had gone bad. He then went on to say that to replace a panel is cost-prohibitive since this replacement costs more than buying another television. I called Toshiba back to tell them this and they said they were sticking with the repair call route. I told them that I was not prepared to pay for a service call on top of having a 'dying' television (as the repairman described it) just to have the repairman tell me in person that the panel had gone bad (obviously, I am not going to pay for a panel replacement that is more expensive than buying another set). Toshiba they said they didn't know what they could do for me - meaning nothing. I told them I would not accept that answer and that I demanded, especially in light of having trouble with both sets of theirs I bought, that they work toward arriving at some reasonable resolution of this latest problem. I was then put on hold briefly while a 'supervisor' was consulted, ultimately being given a fax number to fax in a copy of my sales receipt. This was done by the store immediately after and no, I have not heard back from Toshiba yet. I also placed a call to their corporate office to express my thorough dissatisfaction with their quality control procedures on sets they release for sale on the market and was told somebody would call me back. I did not get a return phone call yesterday and it remains to be seen if anybody will call me back from any Toshiba source unless I phone them again (which I will do). Meanwhile, my plans for today are to contact the BBB and the State of Kentucky Consumer Affairs office. I have left a message for the lawyer who had called me previously to notify me of the class action he was preparing to advise him that my problems with Toshiba are not over after all........sigh......
Posted by John on 2012-03-30:
My Toshiba Regza 40 inch just started with the red lines.Purchased august 2009. I guess will have to buy another. I will not buy Toshiba products again.
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