Toshiba America Consumer Products Inc. Complaint - Toshiba Regza flatscreen TVs
At the end of December last year (2009) we purchased 2 flatscreen TVs, both Toshiba Regzas but two different models. Within a couple of months the 42 in. one developed 'garbled' audio problems and the store picked it up and took it for warranty repair to the regional authorized Toshiba repair shop. We were advised that that particular model had a known problem and needed to be retrofitted but the part was on back-order for some undetermined length of time. After waiting, doing phone follow-ups, etc., months having passed with still no repair and return of the TV, I finally (and with great difficulty) managed to get Toshiba to give us a replacement TV (different model chosen by them). This matter was concluded 2 to 3 months ago and now guess what?! Last evening the other Toshiba TV, a 40 in Regza, developed a problem. Suddenly red lines running vertically appeared across the screen - first starting more on the right and then in fairly short order spreading across to cover the lefthand side also. On looking on the internet I am finding other customers who have experienced this problem, sometimes coupled with the same audio issue we had on the other Toshiba TV, and sometimes singularly.
Having had an overall horrible experience with Toshiba regards the first TV with the audio problems I do not relish the thought of probably having to 'do war' with them now over this 2nd TV that may be 'out of warranty' by 2 or 3 days since it is only just over the 1 year mark since purchase.
I did receive a phone call from a law firm regarding the first TV issue advising that they were preparing a class action against Toshiba and wanting to know if I wished to join it. Toshiba had finally replaced that first TV with another model just before this call came in to me so I explained that the problem had ultimately been resolved. I was advised to hang on to the law firm's phone number in case I experienced additional difficulties. Looks like it might be a good thing I did just that in light of the fact we now have problems with the other Toshiba television. However, I will first phone Toshiba today and see what their attitude is this time around. If the set is just out of warranty and if the repair is somewhat inexpensive then I will probably not balk at it. However if the repair involves a costly part I will not stand for being sold two basically defective TVs.