TracFone Complaint - SIM card
The screen on my existing Tracfone cracked creating a huge black spot in the middle of my screen. It is impossible to see anything. I contacted Tracfone hoping to get the same model as a replacement. They did not have the Motorola in stock and I was offered a LG. "Okay, are the SIM cards compatible", I asked? Tracfone refuses to unlock their SIM cards so they can be used in another Tracfone phones. What is the purpose of saving stuff to the SIM card when I am unable to transfer it to my new phone? Plus, I must return the broken phone, now Tracfone has all my contact info to use as they choose. That is frightening!!
Their Customer Service is horrible at best. People are obviously reading off cue cards, there is no such thing as a "real" supervisor or "real" technical support. When I asked for such I got passed along like a bad cold, given the same rote memorization "..if you put the SIM card from one phone in another it will not work.. We will now activate your phone...".
I expressed my deep disappointment in Tracfone, I will use the minutes I have and no longer support Tracfone.
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