Efaucets Complaint - I Will Never Buy From Here Again
After talking with an efaucets associates I ordered two vessel sinks on OCTOBER 12th. I received two wall mount sinks, not vessel sinks, of which one of them arrived broke. I was told I would need to scrap the broken one and send the other sink back after I received an RGA number. After 3 days I still had not received an RGA number and I called efaucets where I was informed it could take up to 10 days. After 10 days I called efaucets because I still had not received my RGA number and I was then informed that it would take up to 14 days. I finally received the RGA number, NOVEMBER 16th, and it instructed me to ship the non-broken sink back to the manufacturer in CANADA which cost me another $72 to ship. I shipped it on NOVEMBER 18th and it deliver NOVEMBER 30th. Now I am $700 into a transaction and I have nothing to install in my clients new master bathroom. I then monitored my bankcard to make sure that I received a credit for the sinks.
After waiting at least 7 days and seeing no credit I called efaucets where they informed me it could take up to 30 days to receive my credit. After waiting 30 days and still receiving no credit I called back several times to hear the same story that it would be issued this week, it would be issued today, it would be issued in two days, etc... I finally received a credit for $276, DECEMBER 17th which I did not understand because the non-broken sink was delivered to the manufacturer on November 30th so that was plenty of time to issue the credit back for both sinks. I called efaucets where they informed me it was for the broken sink only and they would not issue a credit for the other sink until the manufacturer issued them a credit for the returned sink which could take up to 30 days. I called efaucets to let them know that the initial credit never showed up on my account and to check to see where the second credit was at in the process. I was told to contact my credit company because they issued the credit and on the second credit it would be issued in two days.
I waited two days and did not receive a credit. I called back and they told me that it would be issued that day, to no surprise it was not. I called back and they issued the credit December 29th of which they stated it could take up to 30 days to show up in my account. Purchased OCTOBER 12th still not resolved DECEMBER 29th. $700 paid out with $528 potentially being returned. Make your own decision on whether to shop efaucets by I will never again.