Loandepot.com Complaint - LoanDepot.com Fails - Home refinace

Review by finnicky7 on 2010-12-29
IRVINE, CALIFORNIA -- Horrible experience! They failed me at every single possible turn with this loan. First off they lost my paperwork, then they structured the loan improperly, then they failed to do a proper appraisal. And now after 3 1/2 months of fighting with them and failing to receive callbacks they are withholding my $495 for an "appraisal". I am now having AMEX investigate them. Their rates are NOT real.
Comments:2 Replies - Latest reply on 2012-12-27
Posted by karleebarlee on 2010-12-29:
With loans, it's probably always best to go through a bank. They seem to be the most trustworthy.
Posted by customer on 2012-12-27:
LoanDepot is good on the surface but if anything goes wrong, they are an absolute nightmare to deal with. They completely screwed up my documentation and it took months for them to fix it. Nobody seems to have the authority to get resolution on problems. My recommendation is not to work with this company. They say 'customer satisfaction is their highest priority'...don't believe it.

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