Bob's Discount Furniture Complaint - Rude Unhelpful Manager Bobs Furniture Niantic Ct
NIANTIC CT -- I am still waiting for the furniture. The matter has not been resolved.
Bobs Furniture totally and completely does not care about the consumer. They lied and promised me next day delivery before I bought the $6000. worth of furniture. I got it several weeks later with 2 different pieces of furniture smashed in box delivered. No one would call me back after the delivery of the unbroken furniture was cancelled due to weather. I spent almost 3 hours on the phone on hold trying to get anyone from customer service to book my furniture delivery. I finally called the local furniture store where I bought the furniture and was never ever treated so rudely and inappropriately by the store manager [snip] who told me she didn't care. When I asked her when she could do to remedy the situation, she told me that " I won't do absolutely anything for you" she was so nasty and rude and highly confrontational. I explained I have spent $27,000. In bobs furniture over the past 1 1/2 years. She said she didn't care. A person like this has no business whatsoever working as a manager to resolve problems.
She has no idea how to deal with customers and no knowledge of customer service. She made a bad situation into the worst and most unsettling situation ever. I got off the phone feeling very threatened and very poorly treated. I can't believe that I was spoken to by her like that. She should be fired immediately. I'm certain I'm not the only person that she has treated this way.