American Express Complaint - Cancelled my American Express card after 24 years
After 24 years of using my American Express card I ran into a dispute with one of their vendors, the end result of which left me completely frustrated, shocked and extremely disappointed with American Express's mishandling and complete lack of support and understanding of the horrendous incident which happened to me during a vacation. After 9 months of faxing them letters, receipts, and information about the incident (sometimes more than once because the AMEX supervisor I had to deal with kept losing them!) I hit a brick wall with them and realized sadly that they were not the same company they were when I first got my card back in 1985.
Over 24 years I have used my AMEX card all over the world on vacations and travel, and it all came to a grinding halt thanks to my dealings with a completely inept and myopic idiot of a customer service "supervisor" who goes by the mysterious alias of H. Figueroa This "person" continually misunderstood the facts, did not follow up on information they requested me to send, and ultimately they proved unable to fully grasp what the situation was and continually ruled in favor of the vendor. In some cases they got even the simplest facts wrong, such as the disputed amount, which card was used, etc (I have kept all my documentation which shows this). It was my desire to go to court with the vendor - instead, H. Figueroa decided he or she would settle it instead, and in turn let the vendor use my American Express card as a shield to make sure they got paid & wouldn't have to answer for their negligence in court. Wrong!
It did not surprise me at all when I did a Google search about H. Figueroa and found several other people who over the years have had had similar negative dealings with him or her that I did. What's most surprising to me is H. Figueroa's managers apparently don't even care enough to check the internet to find out how this particular supervisor has been mistreating their customers and continually botching situation after situation over the years and hurting even their most loyal long term customers. I guess they are all too busy counting their money. Again, this is not the same company I joined back in 1985.
In the end, since I couldn't resolve the dispute with them, I simply refused to pay them, so naturally they've cancelled my card and have now resorted to besieging and harassing me with collection calls, which I guess they think is somehow going to suddenly convince me the vendor did nothing wrong to me and that the whole ugly incident that happened on my vacation was for some reason all my fault.
Wrong again, American Express.
Suffice it to say I will never again deal with AMEX and will let everyone I know exactly what happened to me and why the AMEX card is something they should avoid.