TracFone Complaint - Misleading advertising and bad technical support
I purchased 2 of the above atelephones at Walmart for Christmas, especially because the ad said "Mobile Web Access" and "downloadable ringtones" and "64 polyphonic ringtones" which I took to mean 64 were available and I could download more using web access. After over 2 hours on the telephone with 3 different "technicians" (that have more problem reading the manual than I do, and kept regurgitating what they read rather than paying attention to the questions I asked) I discovered 2 things. First question was "manual says to get on WEP select "browser" then select "star browser," because athere is no "star browser" what do I do? After over an hour of listening to the "technician" read the manual I was told it would take 24-48 hours for specialists to discover the answer. Instead of waiting, I experimented and discovered how to do it without "star browser." Then I converted some bagpipes to WAV and sent it to my telephone (7 seconds, 56k). But, even after using 7-8 minutes of time, I still could not download it. Finally got a message that the file type was not supported. I e-mailed to ask what file types are supported and was told I must contact them by telephone. I did, and after another 20 minutes of them reading the manual to me (not giving any answers) I was finally told that the only ringtones supported by Tracfone are the ones they sell, no other file types are supported as downloads. I think this is a ripoff since I can't stand the modern music they offer at ridiculous prices. If I had known this phone would not support any downloads other than Tracfone I never would have purchased it.