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Dick's Sporting Goods, Inc. Complaint - Exchanges
Complaint
MYRTLE BEACH, SOUTH CAROLINA -- Dear Potential Customers:
Be careful when ordering from Dick's online store. If you must return for any reason, return via online and not at the land-based store. There could be price discrepancies that the land-based store cannot honor because of inadequate corporate policy.
I have also found some of the employees at the Myrtle Beach location to be unfriendly and incapable of handling return issues, though corporate is partly to blame as a result of poor fluidity of service between the online and onsite stores.
Be careful when ordering from Dick's online store. If you must return for any reason, return via online and not at the land-based store. There could be price discrepancies that the land-based store cannot honor because of inadequate corporate policy.
I have also found some of the employees at the Myrtle Beach location to be unfriendly and incapable of handling return issues, though corporate is partly to blame as a result of poor fluidity of service between the online and onsite stores.
Comments:
Posted by karleebarlee on 2010-12-29:
Unfortunately, most websites even have a statement that says the prices in stores and online will not always be the same and they cannot honor the prices of each place.
Posted by Andrea13 on 2010-12-29:
Prices from store to store can also vary.
Posted by Ytropious on 2010-12-29:
It doesn't sound like the employees are "incapable" of doing returns like you say, I think you just think they're stupid or something because they can't give you what you want. Last time I checked that isn't their fault, it's more yours then theirs.
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