Air India Complaint - Your worst nightmare come true
My folks were supposed to get in their flight today from Newark to Mumbai, but I wasn't surprised when they weren't put on it as Air India is globally recognized for its incompetence. Their staff was pathetic as usual. My dad wears an artificial limb and I wish the Air India management could understand his plight, but they can't. No wheelchair assistance for the entire 3 hours we waited in the line. We were on time but the back-logged passengers from the previous day were given preference over the hundreds like us who were supposed to leave today. The only announcement made was by the manager (who happened to scurry to a meeting when the rest of us were waiting to check in to their pathetic flight) without even getting his message on the Public Address System. So, after waiting for 2 hours, I decide to pick a soda and I miss the alert. Tough luck.
I wish I could sue these morons but I don't have the time nor the desire to see them again, even in court. I tried to give this once-prestigious company a chance, but no, they simply disappoint us to no avail. Thank you Air India for ruining an entire day for us. I'm glad your company's going to dissolve. I'm sure it'll be quick if you keep going this way.