Pepsicola Complaint - Sad - Ruby Splash

Review by Ruby Splash on 2010-12-30
Very disappointed in the ignorance that the staff at the Pepsi plant in Winston displayed. First I called the toll free number outside the can, asked the lady if she could tell me where to find the Ruby splash and the lady gave me the telephone number for the plant in Winston Salem. I called, one lady couldn't answer my question and she put the call to her supervisor. I left a message and a telephone number to be reached at, waited 2 days for a response, in vain. I was at a gas station and decided to ask the truck driver, who thought Cheerwine might have bought the product. Called Cheerwine they said no. Called Pepsi again at the 724 4800 number again...the lady argued that Pepsi has never carried Ruby Splash, only Cranberry splash. I sent an email to customer service and never got a reply!So much for trying to get a product!I called the plant in Winston and offered to pick it up from there. How do these people work for Pepsi and not even know the products?I have been to every Walmart looking, no luck. I was just about to give up, when I found the product on Google. K-MART HAS IT!!!!!I'am very disappointed in the lack of knowledge.
Comments:2 Replies - Latest reply on 2010-12-30
Posted by spiderman2 on 2010-12-30:

Hopefully you can find it, but the page indicates it is not available in all areas. You may want to ask a manager at a store that sells Pepsi products to see if it is available to be purchased in your area. I work in the beverage industry and can tell you that the guy who drives the Pepsi truck and delivers it is just that -- a delivery guy. You need to talk to a merchandiser or a sales person.
Posted by Pepper on 2010-12-30:
Yes apparently it's a Pepsi product but it's marketed as Sierra Mist.

That may make it easier for you to find in the store.

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