Air France Complaint - Air France Luggage Nightmare
I have, along with my 3 other family member, flew from Miami to Paris, to connect to Zurich. Upon arrival in Zurich airport, we have found out that our luggage was nowhere to be found. After waiting in line for 2 hours, we have filed a claim with Swissport (AF baggage handling office in Zurich). To our joy, the agent informed us that, our luggage was not lost, "they knew where the luggage is". So, we should have our luggage next day morning, latest. Well, today is day 6th and we are still waiting.
Each call to AF ends up with same answers, "we know where your luggage is and will be delivered as soon as possible".
Avoid AF at all cost!!!!