Value City Furniture Complaint - Issue not resolved I was blown off and didn't even realize it
DUBLIN, OHIO -- In late November I purchased a sectional sofa from Value City Furniture in Dublin OH. I specifically asked when I examined the showroom sectional about the seam where the two pieces connected, I was told that they bolt together. I tugged on the two pieces to ensure that this was the case, they where definitely bolted together. We purchased the sectional sofa and arranged for delivery on the following Tuesday. My disabled husband was home when the sectional was delivered. He called me to say that they had dropped it off and did not connect it together. I called the store to explain that the sofa had not been connected together and was told by the store manager that this particular model was not suppose to be connected. I explained to him that I specifically asked and was assured when I purchased it that it bolted together and even tugged on it to make sure. He explained that on carpet it will not slide, I explained that I have hardwood floors and something that does not bolt together will slide and would not be acceptable and that he would need to have his driver return to pick up the sectional. He then stated that It's not suppose to bolt together however that doesn't mean that they can't bolt it together, (obviously he at this point was saying anything to get me off the phone.) He stated that he would order a connect kit and have a technician call me to connect the two pieces together. That was at the end of November, this is the end of December. I 100% certain that there is no such thing as a connect kit and that he was just trying to get me off the phone.