Allegiant Airlines Complaint - Can't get through on phone or live chat - raised fee while trying to reach them.
I planned on booking my trip on line with my small dog but read that I have to call to make the reservation when traveling with a pet - ok. At 7:04 A.M. I started calling to be put on hold to be told due to the call volume I had to call back later - this went on for 30 minutes so I tried the on-line chat to see if someone could call me and it said "temporarily unable to service your request" - ok - so I call back again and am on hold during which time the return flight fare went up $20. I finally get an agent on the line who informed me "sorry" that the fare went up but we can't do anything about it since you have to call in when traveling with a pet. I am flying Southwest on my return but unfortunately HAVE to fly Allegiant on the outbound due to travel constraints to the Denver airport (from Fort Collins) - fares are the same when you tack on all of Allegiant's fees. To top off a miserable call, I gave them my American Express number and they don't take American Express. I finally booked my outbound flight 1 hour and ten minutes later from when I started. Will this airline ever get a clue as they provide a needed service to smaller communities that do not have large carrier service but I for one will fly Southwest or any other airline whenever I can make it to the Denver airport.
It gets even better. They sent a notice of my itinerary via email to read "your email is set for text via HTML so either switch or click on the link below. I verified that indeed my email IS set for HTML viewing but I clicked on the link which takes me to my account login which I did to show "no open itineraries." So I call to find out why my itinerary is not there when they sent the email and was told to call back due to a high call volume.