Whirlpool - Not Again
Duet Sport Washer - Complaint
On 01/27/07, we purchased a new Duet Sport, matching, washer and dryer from Sears. We even bought the extended warranty. Well, we've been very unhappy since. We didn't know we had to use special, more costly, detergent and that we would have problems trying to keep the washer balanced. Nor did we realize the door would leak, sign of out-of-balance issue, the tub would not drain completely, causing mold, mildew, and odor problems, thank god for the expensive cleaning agent made for this problem, and now that my warranties have expired, my washer doesn't work. I'm pretty handy around the house but I have no where to start with this problem, I get no error codes. That might be because the touch pad controls are buckling and comming apart, don't know how long they will work; oh, no matter, the washer doesn't work anyway. And just a little side note, while searching the web for some help troubleshooting this problem, I find there is a class action law suite against Whirlpool for many of these very issues. I guess I ought to explain the "not again" statement: this is the second time I have purchased a "top of the line" appliance in recent years and got sewer quality; and no one seems to care.