Sears Complaint - Sears does not care !
ST. CHARLES, MISSOURI -- Purchased Water Heater and Master Protection Plan 5/26/06. It has been leaking from the hot & cold connections to the house copper lines. Not sure how long this has been happening but there is significant corrosion. On Dec 8, 2010 a tech came out and said it is not their responsibility and to call a plumber. I called the many 800 phone numbers and even spoke to a super but was told the same. Well a plumber came and said the lines needed to be connected with a dielectric union pipe fitting to this corrosion does not happen and that it is code for my city. I spent 2.5 hrs on the phone with them the other day to get nowhere. Sears did not do a proper installation in 2006 and now they are not calling back, answering the faxes they requested of the plumbers $278.00 quote to fix, and even Sears Cares has not responded. Why would anyone ever want to get any service/product from Sears these days? and with their credit card rate at 21%? I do not know what to do next?????