AAA Compliment - Are you serious!
The only services I receive from AAA are roadside for my cousin and I along with renters insurance for my apartment. my daughter and I needed passport pics for an upcoming trip so I checking around for prices AAA said we get them for free since my card is gold... cool! not so cool; I get there with my kid only to find out because she's 17 she has to pay if she isn't a member... I said for what? as a parent any kid under 18 can't be solicited for products so why did AAA feel they could? I got an attitude with them stating I pay over $100 a year for services and shouldn't have to be made to come up off any more money. the customer service lady with her smart mouth says "roadside is only $81 a year!" I pay for two of them and renters insurance ($282.00)i told her... over a $100 a year! what pissed me off more is that I called first! smart mouth customer service chick again 'why didn't I ask"- see those are the moments you have to keep it in so you don't wind up arrested! what I hate with a passion about companies is their knowing the rules and not sharing! when a current/future customer call assume they no nothing, respectfully speak to them as children so that they will be satisfied with the services they just received, etc. one of the the purposes of customer service is to pull more in not make them want to curse 'em out! I nneed the roadside and AAA has the best around though I can get renters insurance anywhere, its paid for so might as well keep it...anything else AAA has to offer, not getting it.