Ebay Buyer Protection Complaint - Ebay Buyer Protection Sounds Good But Has Loopholes
Ebay's Buyer Protection sounds foolproof and is, when buyers and sellers stay in the system. There are major loopholes easily exploited by experienced scammers, Ive lost a considerable amount of money due to Ebay's policies. I have all dated documentation of this transaction paper trail on file. Yes, I checked feedback and seller rating before buying, even emailed with a few questions to check out their response.
1. Placed order, company based in Lithuainia - which never arrived. I write this 47 days after order "shipped." Seller always replied with polite emails saying order on the way, insisting all was well, sent bonus tracking numbers. 45 days later after going through EBAY BUYER PROTECTION PLAN seller sent a refund for 1 $61.00 necklace, responded to Ebay representative saying he'd refunded the payment. Ebay case was closed because he said he'd refunded my money and supplied a Paypal Unique Transaction number. Basically he refunded $61.00 and made a profit of $413.00, because:
1. 45 days had passed so a new case can't be opened.
2. Since Ebay interpreted the partial refund as meaning he'd refunded the entire $474.00, the case was declared resolved and could not be reopened.
3. Ebay insisted there is no way around this, their policy 'does not cover deviations like this'. The system says deadline has passed, resolution was accomplished by a refund, case closed.
This was like a bad dream. First there was the HOURS of wearing a headset and waiting for my call to be taken, or a chat line to open. Ebay representatives rattle off patronizing remarks, telling me to open a case and ignoring my response that their Ebay programming software won't allow me to do this. It was like talking to a robot! My loss was the direct result of Ebay allowing seller to drag out process past 45 days by appearing to comply, and Ebay telling me to be patient. Now Ive taken the case to Paypal and had my bank refuse payment. DO NOT TRUST ANYONE SELLING ON EBAY. THERE ARE SEVERAL WAYS WAYS AROUND THE SYSTEM AND EBAY SUPPORTS THE SELLERS IN PERPETUATING THESE SCAMS. YOU HAVE NO PROTECTION IF THE CROOKS KNOW THESE LOOPHOLES.