Velocity Products Inc. Compliment - Amazing Customer Service!

Review by JPamazing on 2010-12-30
I have never had such great customer service! I ordered a couple of pepper spray canisters but the product never came. I told Chelsea at Velocity Products that the package was never delivered. She told me it wouldn’t be a problem and they would resend the package. Unfortunately, I didn’t find out that I had inadvertently miss keyed my shipping address on my order form until the second package had already been delivered to the wrong address for the second time. Even after the second package was wrongly delivered, Velocity Products was going to work with me further to make sure I was satisfied even though it was not their fault at all. USPS ended up finding the package and delivering it to me. Another high point is the packages were confirmed delivered within 2 business days. I got exactly what I had paid for. I highly recommend this company for all of your home security needs.

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