Maytag Corporation Complaint - Dangerous When Hot
I have a Maytag range model No. merh752cas. It came with two racks. One is the usual flat style, the other drops down about 1 1/2 inches. It looks more reinforced and stronger. Wrong. Christmas day I needed to warm two casseroles so I positioned them side by side on the drop/down rack. The thing bowed and slid right off the track on the side of the oven. This could have resulted in severe burns. Not even to mentioned if the slide had continued is would have landed at least on casserole on the heating element. I tried to contact Maytag today as I am cooking ribs tomorrow. Well the best I could find was a site "Ask a Maytag Technician" They promised an answer for $24.00. is the answer is satisfactory. Beyond that I could not find a site to talk to a representative of the company. The stove is very attractive, I like many things about it. BUT both racks should be usable. It should not be dangerous with an ability to dump very hot food on the users hands, the heating element and the floor of the oven.
I think the Maytag name is rather dubious for quality at this point. Their customer service is non existent. I have been cooking over 50 years and have never had this problem with any other stove.
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