Red Lobster Complaint - Manager did not follow through with promise
PADUCAH, KENTUCKY -- My husband and I were travelling and stopped in Paducah, KY - we stopped at Red Lobster for dinner and the server substituted grilled shrimp for fried shrimp and then over charged us by $12 for the substitution - I called the Red Lobster in Paducah, KY and spoke with a manager and he was very nice and promised me he would send me a gift card to make up the difference for the overcharge - We stopped there on 11/23/2010 and our bill came to over $50 and we left a good tip - but the overcharge was just not right. He promised to mail me a gift card to make up for the overcharge and it just never happened. We do eat at Red Lobster here quite often and always enjoy our meal, but the service that night was so wrong - I gave the manager my name and address and he promised he would send me a gift card right away - to this day we have not received it. It was just a big farce in my opinion and I am not sure that he ever even intended to send the gift card.
My name is Sara Arell [snip]. I also left my phone number with the manager - It's just poor service and we are very disappointed. Our bill came to $57.71 and I had faith that the manager would follow through but it's been over a month now and no Gift Certificate.
Thank you for listening and for your help in this matter - Red Lobster needs to provide more Quality Control for disappointed customers and I feel that we should still get our GC.
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