Best Buy Complaint - Geek Squad unprofessional and inaccurate
CLACKAMAS, OREGON -- I had my computer in for a complete wipe down and reinstall of windows when they supposedly ran a diagnostic check and said due to a few pixels out on my screen that my mother board was bad. They claimed to have installed a couple of different video cards to verify the condition and told me I'd be better off buying a new computer. I took their advice and bought a new computer but also took my old computer to an independent shop and they replaced my video card for $69 and it was fixed. I've complained to Geek Squad in person trying to recoup my diagnostic fee with no success. I've complained on their website twice about the poor diagnosis and never received a response. I've filed a complaint with the BBB and nothing still. I was told by every independent shop around the city of Portland that I contacted to look at my computer AFTER Geek Squad and was told by every one that Geek Squad is horrible and they are trained to sell new computers whenever possible.