Buffalo Wings n Things Complaint - Guy put mozzarella stick I bit into back in the vat after I bit it
PORTLAND, MAINE -- We ordered a Pizza, Steak and Cheese sandwich, Onion Rings and mozzarella sticks for New Years eve dinner from Buffalo Wings -n- Things on Cumberland Ave. There was very little meat on the sandwich and half of it was literally as hard as beef jerky. The Pizza and onion rings were visibly burned. The cheese sticks were frozen in the center. I took the order back after calling and complaining. The manager asked me to bite one of the reworked mozzarella sticks because he said "I'm not having any more food coming back tonight." The stick was still frozen in the center. He put all the sticks, including the one I bit back into the vat. When I suggested the vat was too hot or maybe a thermostat was broken, the manager got real defensive about it. I got home and confirmed the stick I bit was in with the mozzarella sticks and my girlfriend called and complained. The manager was rude and refused to give us info to contact the owner. I have eaten here before and the only problem I have ever had was orders dropped by the online ordering system a few times, and they have always given me great food and service. However, the food and service was so poor tonight I am beginning to think it is just too much of a hassle to eat there any more.