Royal Appliance Mfg. Co. Complaint - Poor product quality and guarantee

Review by Butch49 on 2005-04-01
WICKLIFFE, OHIO -- I purchased a "Dirt Devil" 18" Hepa Canister Vaccuum at the end of Nov. 2004. It was not used extensively in our small home till the belt broke and the front roller brush was found to be bad. The box and sales advertisements show 3 years parts and six year motor warranty. This parts warranty is well amended in small print on the registration form. The roller brush in this item has a design defect and trash can enter a small area around the bearing and eventually lock down the bearing and its plastic casing spins and melts down. There is no access to this area and if you try to remove the brush ends; you will destroy the entire brush. Our brush lasted about 3 months and the replacement cost was about $26 - over 1/4 the cost of the machine. I am not giving model # but anyone buying vaccuums should remove the main brush to see if the bearings are accessible and can be cleaned and the warranty is no more than a sales pitch.

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