City Furniture Complaint - City Furniture-Bad Customer Service
TAMARAC, FLORIDA -- I purchased a leather recliner as a Christmas present for my husband at City Furniture in Tamarac, Florida. My brother picked up the chair for me on December 24, 2010. He did not unwrap the chair because he was assured by a representative in the warehouse that if the chair had any problems it could be returned and exchanged for a new one-no questions asked. When we opened the the chair that evening to surprise my husband with it when he arrived home, we found that the chair was broken. It does not sit evenly on the floor which causes it to wobble. We can't use the chair. I have called them 4 times and each time was assured that a repair person would call.
Needless to say I am thoroughly disgusted. I feel that City Furniture should just give me a new chair. What a Christmas gift huh? City Furniture has extremely poor customer service.