Target Complaint - Open your products at the check out before you leave!!!!
VALENCIA, CALIFORNIA -- BUYER BEWARE---We received a Wii as a Christmas gift. When we opened it we noticed that one of the game discs was missing so we immediately packaged it back up to return with our gift receipt. Well once I made it to customer service I explained why I wanted to exchange the Wii. The customer service person opened the package even even further and noticed that there was also an old Wii inside. So obviously the gift we received was a repackaged return that was not fully inspected upon return. The first thing the clerk says is this an older Wii, it's dirty, I need to call the manager to see if we can take this as a return. There was no apology for the fact that a used machine was sold but it felt more like they thought I may be trying to return this for a new machine. Once the manager arrived my hopes for exchange went nowhere fast. The short of it is he (Grad Griffiths) said my store is not going to take the loss. I was told every store has it's own policy. Then he called me argumentive, rude because I pointed out how Target is million dollar corporation and they are going to make the customer pay for the loss/ shrinkage?? I pointed out how are you to know what is in the package when you purchase it --not until you GE tit home will you know, in our case when we opened the gift. Brad told me the customer can open the package at the check out after purchase for inspection--what is this a fast food drive thru??? Now the givers will try to return the gift at the store where it was purchase over a 100 miles away from us. I'm not optimistc. TARGET chose a loss of 1000's of dollars from for the $200 loss they are passing on to my family. I WILL NEVER SHOP THERE AGAIN AND WILL SPREAD MY STORY TO ENCOURAGE OTHERS NOT EITHER.