Ashley Furniture Informative - No Excuses for Ashley "Corporate Headquarters"
I am in the market for some new furniture for our den and after reading these reviews, I am stunned at some of the experiences posted here. First of all, the very few 'positives' here could be from sheer 'dumb luck' and at least one of these seems to have been written by Ashley personnel or an owner of one of their stores, although I am sure that there must be a few 'ok' Ashley stores around, but in this poor economy some people will put up with what they otherwise would never put up with out of necessity. That the bad experiences are, for the most part, being 'blamed' on the individual franchise stores by some customers as well as from the Ashley main corporate headquarters in some of the posts I have read is pretty lame, to say the least. If everything posted here is true, the fact is
both 'headquarters' and these particular franchises/independent stores should be held accountable! Just who actually manufactures some of this shoddy merchandise...? Not that this excuses the franchise stores for abominable treatment of their customers. Ashley headquarters obviously is, or certainly should be, quite aware of all of the thousands, or hundreds of thousands?) of complaints, as one person previously posted here, made against the quality of their furniture, poor customer service and dubious practices of their independent franchises encompassing many issues. Therefore, the fact remains that any company that would continue to allow these kind of practices to continue and these 'independent' store-owners to continue to operate also must not care very much about their own reputation and the Ashley brand and, therefore, seem also not to care a great deal about the consumer either. Ashley Furniture Co., after receiving knowledge of so many bad experiences, so many dubious business practices which have harmed and inconvenienced so many people, may want to re-structure their business model and 'pull the plug' on those independent store franchises which certainly must damage their 'bottom line. Note that just recently an Upstate NY furniture dealer was fined a hefty sum by the state's Attorney General for similar kinds of practices posted here for which anyone could and should report to their state Attorney General's Office. It seems to me that any business who repeatedly & as a 'routine' practice takes possession of a customer's hard-earned cash for such a long time prior to actually shipping/delivering the goods, let alone their similar excuses with regard to 'sudden' discoveries of 'damaged' mercandise 'ready to be delivered,' but then conveniently having another excuse not to deliver, etc. is using their customers more like a bank! Check with your state's laws regarding sales, returns, refunds, etc. as they can vary from state to state. The 'restocking' fee for merchandise never 'stocked' in the first place is almost funny if it weren't for the fact that, sadly, I have to wonder how many actually pay it! So glad I spent the time to review these posts and a big thanks to you all for likely saving me from a similar unfortunate fate!