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Workout World Complaint - Would never join this gym again...EVER - Horrific cancellation procedure
Horrific cancellation procedure - Complaint
MENLO PARK MALL, NEW JERSEY -- Anyone who joins this gym beware that they make cancelling your membership a drawn out, difficult and miserable process. First off at the end of my 12 months I saw a $69.00 charge on my credit card. I call to inquire and it was a $37 annual fee that I was never informed of on top of my usual $32 monthly dues. Then to cancel I had to mail in a cancellation form, certified mail to a PO Box in Bricktown, NJ. Any other gym I ever belonged to let me cancel easily at the location. So WOW I found to be terribly underhanded. Then to top it all off I find out that I have to pay $32 dues for a 13th month, because they require 30 days notice at the end of your 12 months. Well it appears to me that WOW is too dumb to realize that screwing customers will just cost them business in the future. Because over the past 20 years I've quit gyms and rejoined a couple of years later, but I'd never rejoin this piece of crap company.
Comments:
Posted by FlitteringFirefly on 2011-01-01:
A lot of chain gyms require 30 days notice in writing to their corporate office to cancel a membership. You should have read your contract.
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