Rt 22 Toyota - Hillside, NJ Complaint - Ripped off at Rt 22 Toyota

Review by mrjimc on 2011-01-01
HILLSIDE, NEW JERSEY -- I purchased a new Scion from this dealership back in '06. Better late than never to discuss my complaint. Be very aware of these practices no matter where you buy your vehicle. After dealing with a young salesperson, I was brought into an office with a "customer laison" as he referred to himself. I agreed to a specified payment for 60 months. They took my debit card and charged me the agreed $500 down payment. Then they put me in another room with the Finance Manager. Well this is where things really go downhill. He explains the deal is now for 72 months instead of 60 months, and is also $45 higher. I call the "laison" back in and ask what happened?? He said "we couldn't get you the interest rate we wanted". Well they already had my $500 and the keys to my trade in, way before the deal was even in writing. That to me seemed very deliberate. Well I felt uncomfortable and under pressure. They were very insistent so I signed and unfortunately went through with it. Please do not let this happen to you. Do not give your debit card to anyone before you've sat with the actual Finance Manager and are sure of the actual deal you are getting into. Don't let a "customer laison" sweettalk and lowball you into the worst deal of your life.
Comments:3 Replies - Latest reply on 2011-01-01
Posted by T on 2011-01-01:
More basic is to never commit until every detail is in writing.

And if they have a "good faith" deposit, or your keys or anything else, do not feel you have to do anything other than get your deposit and keys back.

It's your money/credit/property, not theirs. You have to keep that in mind. These people want it, but it is yours until you sign.
Posted by NickL11354 on 2011-01-01:
Never trade in a vehicle at a dealership. You get a low ball price and they make up the difference on the purchase. And 'you gave them the keys' to the trade?? I mean seriously, I won't even comment on that.
Posted by leet60 on 2011-01-01:
What happened to you is a common sales tactic for auto sales. You are offered a "deal" by a salesperson, then shuttled between "liasons", "finance managers" and the like ultimately ending up with a higher interest rate, higher payment and longer loan. The dealership and each individual you speak to made money off the back end of this deal.

Not only should you NEVER trade your car in with a dealer as NickL11354 stated, you should NEVER go to a car dealer and get suckered in to the "how much do you want to pay a month" scenario.

Go to a reputable bank or credit union, get preapproved financing, research the sales value of the car thoroughly and go to the dealer with a set price.

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