Raymour And Flanigan Complaint - Don't purchase anything from them..poor quality furniture
LIVERPOOL, NEW YORK -- This is a copy of the letter I sent to the main headquarters in Liverpool, NY
I am writing this letter out of extreme frustration, sheer lack of empathy and work ethics your company, Raymour and Flanigan possess. I have been trying to get my reclining chair repaired by your company, and in 3months of first initial phone I STILL have a broken chair. I bought this chair brand new on December 11th, 2009.
On Sept 30th, I contacted your Middletown store and explained, in detail, how my theatre chair’s pulley to recline had broken. Amanda was very helpful in setting up a date for the technician. I told her it was the middle chair. I also explained to please give me an early slot as my children do not have bussing to their school and I must pick them up. She said she would make a notation, but when the service dept called to remind them of my situation. October 13th the technician came as I was walking out the door to pick my children up from school, the technician came, and he possessed the wrong part! Not only wasn’t the chair repaired, I was late in retrieving my children from school! The technician said he would have to order the piece. By November 9th I had not received a date, I was told it will be in shortly. Dec 2nd, I called and demanded to speak to a manager. I spoke to Amanda, who told me my part was shipped from China on November 24th. She also stated she was calling the service Center for an exact date...Amanda never called back! On December 16th I spoke to Cindy and she scheduled Tuesday or December 22 to have the chair repaired. Again, the wrong piece was ordered. New date December 28. On DEC 27th a call from your service dept, Cindy said a new date will December 28th, as we a blizzard on December 26th. The new date December 31st. I received a phone call on Dec 30th, with the timeframe of 12p-4p. At 3:15pm I called the Middletown office, spoke to Cindy as told they are behind, she assured me the chair was to be repaired today! 4:50 called, again to see the status Cindy said they are “jumping around” in their scheduled times and they are 2hrs behind schedule. By 8:00pm they show up with a brand new chair...but the wrong piece.
I would like a full refund, and the removal of this set, as it is only a matter of time before the rest breaks. My family and I host Thanksgiving, Christmas and New Years and we were without a functioning chair.
I have also had to rearrange my work to accommodate the repair of this chair.