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U- Rental Storage Complaint - Breakin the Storage law

Review by crl081798 on 2011-01-01
SOMERSET, KENTUCKY -- Before on or about September 2010 you entered the storage unit of # 200 illegally and stole things from our storage unit. You did not at any time have permission from my husband or me to enter this unit. You had no proof of and returned letter or registered letter stating demand of any money owed to you before the date of September 20th 2010. When I came there and ask twice once before and once after paying you $360.00 to get in the unit where the certified letters were? You stated in storage. You also stated on the phone the day pyre it all be May gone Kirby may have pulled a truck up and removed it all. You moved things to another storage unit # 214 with out permission. And again that is why I came to KY within 12 hours of the phone call.


Consumer's Desired Resolution:
1 one set of Royal M China setting for 16 including gravy boat and butter dish- My mothers ( I have 4 sauces and 2 tea cups that were found 2 tea cups broken  Sterling silver service setting for 12 with desert knife and spatula  -my grandmothers 100 years old Sterling silver service setting for 8 -my mother's1 Sliver service set of 12 with desert knife and spatula -mine 1 large Waterford crystal vase- my mother's - 70 years old1 sliver chain with a Kennedy one dollar coin on it - my father made for me 2 Dan Marino Dolphin autographed plates 1 Dan Marino rookie card  2 Waterford candy dishes -my grandmothers -100 years old  3 crystal bowls - my mother's   1 Timex woman's watch- Charles grandmother 1 half carat diamond ring-Charles Grand fathers 1.  4 foot speaker with complete stereo system- Charles mothers I have the other speaker 1. Jewelry box -my mother's WITHAll the custom jewelry that was my mother's 1. Bottle of brandy with a dancing ballerina music box- my grandmothers 1. Set of Two sterling sliver Goblets- Charles Mothers1 set of 12 crystal punch glasses with sterling sliver ladle - My Grandmothers I have the punch Bowl1 set of 8 crystal champagne glass from my wedding6 sterling sliver picture frames (2 8/10's 4 5/7's Found the pictures on the floor that was in them1 Home made Jewelry box (Pine) Charles Grandfather madeI have one drawer that went with it1 set of 8 Martini glasses from my wedding.20 Crystal Swans- Charles gives me one for each year together at ChristmasSet of 12 glasses 16 oz from the worlds fair in NY in the 60's1 2009 Laptop- with personal info on it1 2006 Laptop with pictures of Charles Family10/ Budweiser steins Charles7 Christmas Trains ornaments - Charles Family All the above was in three totes and was marked China Cabinet and HutchExcept the stereo and speaker Seven days to return my air looms The rest of the list will follow that either was destroyed, taken or broken itemsI know Mark Merrick when he gets up set and this has nothing to do with my husband. The above is our life and I demand it back ASAP. 256-755-8012D. Lynn Lancaster87 Holly LMunford, AL 36258Signed:D Lancaster10/26/20101 one set of Royal M China setting for 16 including gravy boat and butter dish- My mothers ( I have 4 sauces and 2 tea cups that were found 2 tea cups broken  Sterling silver service setting for 12 with desert knife and spatula  -my grandmothers 100 years old Sterling silver service setting for 8 -my mother's1 Sliver service set of 12 with desert knife and spatula -mine 1 large Waterford crystal vase- my mother's - 70 years old1 sliver chain with a Kennedy one dollar coin on it - my father made for me 2 Dan Marino Dolphin autographed plates 1 Dan Marino rookie card  2 Waterford candy dishes -my grandmothers -100 years old  3 crystal bowls - my mother's   1 Timex woman's watch- Charles grandmother 1 half carat diamond ring-Charles Grand fathers 1.  4 foot speaker with complete stereo system- Charles mothers I have the other speaker 1. Jewelry box -my mother's WITHAll the custom jewelry that was my mother's 1. Bottle of brandy with a dancing ballerina music box- my grandmothers 1. Set of Two sterling sliver Goblets- Charles Mothers1 set of 12 crystal punch glasses with sterling sliver ladle - My Grandmothers I have the punch Bowl1 set of 8 crystal champagne glass from my wedding6 sterling sliver picture frames (2 8/10's 4 5/7's Found the pictures on the floor that was in them1 Home made Jewelry box (Pine) Charles Grandfather madeI have one drawer that went with it1 set of 8 Martini glasses from my wedding.20 Crystal Swans- Charles gives me one for each year together at ChristmasSet of 12 glasses 16 oz from the worlds fair in NY in the 60's1 2009 Laptop- with personal info on it1 2006 Laptop
Comments:4 Replies - Latest reply on 2011-01-01
Posted by Skye on 2011-01-01:
Consumers desired resolution, with a list of many many items, what does this mean?
Posted by Nohandle on 2011-01-01:
I'm confused on this. Are you stating your rent was paid up to date and the contents were moved to another? If so, why would you have to pay $360.00 to get into the unit? Every now and again in this area contents in storage units are put up for auction and it's advertised in the newspaper, classified section. To my knowledge this has only been for what appeared to be abandoned units, rent well past due, and there had been no contact from the original renter.
Posted by Skye on 2011-01-01:
Exactly NH. When a unit is behind on payments, the company has the authority to go in. After all, it belongs to the company, and if the person renting it, is way past due, they consider it abandoned.

Not sure from what the op says, exactly how late they were and how long they had been behind. The op has so much stuff listed, are they telling us all those items are gone now?
Posted by Anonymous on 2011-01-01:
Sounds like a letter written to the company being complained about. Desired resolution is a field to complete when filing a complaint on the BBB website.

I am pretty sure the contract signed when renting the storage space affirms Nohandle and Skye's comments. If you were not up to date on your payments, they can go in.

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