CHARTER CABLE Complaint - High Speed is a joke, most of the time
This has been an on and off ongoing problem for the better part of a year. Speed and connection is all over the map. Had many techs and line techs to the house. Either the problem can't be found or they have found the problem to be outside the house. Anything that they do will only make the problem disappear for a short amount of time. Short, meaning DAYS. At one point I had the telephone number of the super for the line techs. I would call him when the problem appeared and we would have a line tech out. Again only temporary fix, but always they would tell me the problem is not my equipment or in the house. Lost track of how many times I have called support about this. But the strange thing is, I have been told that they have no record of me calling about this problem, what a crock, way to protect yourself Charter.
First week of October I went down to the local office to complain about the problem, was told it's the weather. We used to have the local phone number as we helped them trace down a problem with a box getting water in it, as my wife would call when the problems happened. We don't have that number anymore.
Biggest problem I can see is, we can't get the local out to fix bad lines and/or connections. If I was a new customer they would be right out, but since we are not, it's oh well.
Feel free to advise or who to contact.