Border cafe Complaint - Gift cards and common sense not accepted
BURLINGTON, MASSACHUSETTS -- Saturday January 1, 2011
My experience with the Border Café 128 Middlesex Tpke Burlington, MA
OK, I didn’t even set foot in the door. My son got a $50.00 Visa gift cards for Christmas. He and a friend went to the Border Café and the bill came to a total of $29.81. They gave the server his $50.00 gift card and were told that they don’t take Visa gift cards. Most adults have cash or a credit card, so this wouldn’t be a problem, but most young people do not have several credit cards.
My son and his friend didn’t have any cash. They reasoned that since the restaurant takes Visa then they would take the gift card. My son and his friend tried calling several people but couldn’t get in touch with anybody. So being stupid they panicked and left. Now the server knew they had a problem and didn’t offer any suggestions. I’m not saying what my son did was right, it was stupid. But the restaurant should give people notice that they don’t take Visa gift cards upfront. I believe they probably don’t take them because they can make more money by selling their own (which is their prerogative and may make business sense).
My son had my wife’s car and since the restaurant employees knew there was a problem they waited for them to leave and copied my wife’s license plate. When my wife got home there was a message from the Burlington police. All your worst fears go racing through your head. So my wife calls the Burlington police and gets the manager’s story about what happened. There was no mention of the gift card!! The Burlington police were very nice and suggested that we call the Border Café and give them a credit card number over the phone.
My wife then called the Border Café to straighten things out and attempted to give the manager her credit card number over the phone, but he refused and said he can’t take credit card numbers over the phone!! (I guess gift cards aren’t the only thing they can’t do) He said you must come in. My wife couldn’t go to the restaurant so she said she would swing by tomorrow morning. The manager said if she didn’t go down immediately he would have my son arrested. So my wife calls me all upset and I had to drive 50 miles to pay the bill.
When I got to the restaurant I met the manager. He seemed like a nice enough person. But he just didn’t get it!!! He wasn’t looking at the situation as “how can we correct this problem?” It was more like, “tough Sh-t, this is our policy – We caught your son now pay up.” He didn’t think a sign would be appropriate! He would rather this to happen to more people.
Bottom line: if you have kids or young adults tell them to steer clear of the Border Café.
I’m not going to go there again and I encourage everybody not to go there on principal.
A disappoited customer