AirTran Airways Complaint - Once in a life time trip ruined by AirTran
My daughter's cheer leading squad is heading to New Orleans to perform in the half time show at the Super Bowl. We dropped them off at BWI this morning to catch their AirTran flight. They were so excited. AirTran has managed to turn the excitement into utter disappointment. Upon checking in they were told they flight was delayed which shortly turned into cancelled BUT they could fly them to New Orleans Wednesday. The day after the Super Bowl. The customer service people (used loosely) have been of no help. After going around about how to solve the situation which one of the solutions was to rent a van so the group could drive from Baltimore, MD to New Orleans. Really!?! AirTran finally put the group on a flight to Atlanta where they would rent them a van to drive to New Orleans. Their flight was to leave at 12:20 pm this afternoon. Well its 10:38 pm and I just got off the phone with my daughter. They made it to Atlanta BUT the van rented by AirTran will not accommodate 18 passengers. AirTran has absolutely ruined the trip for these girls. If the flight had gone as planned the girls should have been in their hotel rooms by 3:00 pm this afternoon. As it is they will arrive probably around 6 am tomorrow morning. The Super Bowl festivities have started and they are missing out. Thanks to AirTran the girls have missed half of this once in a life time trip. Avoid them at all costs. They are cheap for a reason. PS. To truly understand their corporate priorities visit their website. The top two choices are about investing in their company. Customer Service is buried towards the bottom. They also make it challenging to contact them.