Best Buy Complaint - Best Buy Ruined the Holidays
GLENDALE, ARIZONA -- I purchased an LED TV from the Best Buy #251 in Glendale, AZ. on 12/31/2010. Took it home and started the un-packing and assembling of the base stand. When all ready, set it on the stand and removed the remainder of the protective coverings to discover there was a small piece of the trim damaged. Called the store IMMEDIATELY and after a lot of apologies, was ASSURED that the TV could be returned for an exchange. The next morning I called the Best Buy store # 485 in Goodyear, AZ.(which was closer to my home) and after explaining the FULL AND DETAILED story of the slight damage to the TV, I asked if I could exchange the TV at any store or did I need to take it back to the original store. The lady on the phone was very polite and explained that I could exchange the TV at any Best Buy store, provided they had that same model in stock. She even went to the trouble to check the inventory and told me they were out of stock of this TV but the Best Buy store #1109 in Avondale, AZ. had it in stock. I re-packaged the TV and took it to the Avondale, AZ. store (#1109)(which is still closer to my home than the original purchase place). They un-packed the TV and spread all the parts on the floor and inspected the damaged area. The General Manager then told me he could not accept it as it was the store policy not to accept damaged items from another store, although he could not answer as to why he even took it out of the box to begin with if that was the policy. After much arguing, I decided to take back to the original store to avoid the hassle. The manager of that store(#251) told me that after looking at the TV, it appeared that the damage was done during un-packing and assembly and that he would not accept it for a return. How he can make that deduction is way beyond me and is rather insulting. He told me to take the TV home and enjoy the rest of the Holidays and there was nothing I could do about it. I told him that I would in fact take the TV back home, but as far as not being able to do anything about it, he was sadly mistaken. This is absolutely the WORSE customer service I have ever come in contact with. I have contacted my credit card company and have asked for assistance under the consumer protection plan, and will file a complaint with the local Better Business Bureau on Monday. Are you aware of the old saying, 'Everybody needs a hobby'? Well, Best Buy just became mine. The internet makes it so very easy to get a point out to so many.