Fred Anderson Toyota Complaint - Fred Anderson Toyota Lost Another Customer
RALEIGH, NORTH CAROLINA -- The second Toyota I purchased from Fred Anderson was a 2006 Corolla. No problems until a few months ago when the engine began shutting off while in motion. I had less than 50k miles on it at the time.
Took it to Fred Anderson's service department after making a few visual inspections myself, as well as discovering an upcoming recall for the ECM. The symptoms of the recall included.. wait for it.. engine stall while driving.
I made sure my service advisor, Wellman Munoz, was aware of this recall when I first dropped the car off. He called me later to let me know that their tech had called Toyota for help, and based on the codes in the car's computer I needed to replace all four ignition coils. I mistakenly trusted their judgment and two weeks afterward, my car cut off on me AGAIN while driving.
If this service department had been looking out for a repeat customer, they should have replaced the ECM first. Now I'm out $650 and still trying to get it back. The service manager, Charles Sigmon, told me to try to get my money back from Toyota. This would have been an acceptable answer if the ignition coils had fixed this serious safety issue! Instead, the ECM fixed it, just as I suggested in the first place.
Fred Anderson has seen the last of me. I'll never be able to trust their service department and I will not purchase vehicles there again.