Cruise.com Informative - Cruise.com Bait and Switch
Here's a letter I sent to Cruise.com.
It says it all.
I was indeed seriously looking at the Jan 28th sailing of the Celebrity Equinox, and I was attracted by your "prepaid gratuities" bonus. I started the booking. But when came time to choose seating, First sitting was not available, that's no big deal I don't mind open seating. But when I selected open seating, oooops! the gratuities were added on to my charges. I thought there must be a discount code I missed or forgot to enter, so I called cruise.com. I was then told (with a lengthy explanation that didn't make much sense to me) that gratuities were in fact not included. The cruise.com service representative had the nerve to ask me if I wanted to book anyway.
FYI that way of doing business is called "bait and switch", and I don't go there.
There are many other online reservation companies and yes, I have made arrangements. I don't really mind having to pay cruise plus gratuities, but at least I don't feel as if I've been molested by a low-down old-fashioned twisted tactic.
We're seasonal Florida residents, and we usually do 2-3 cruises per winter season. If you want me to continue considering you a a potential agent, please straighten up your act.