Air France Complaint - Air France = DIABOLICAL AIRLINE - Never, ever fly with them!!!!!!!!!!!
Air France are absolutely without doubt the worst airline we have had the misfortune to travel with!!!
Our flight to Paris was delayed so after a ridiculous lengthy transfer from plane to terminal and no sense of urgency through the security queue we were not allowed to catch the connecting flight at Rio AF444 on 26th December despite the plane being delayed for over an hour. That meant that over 10 people missed that particular flight. The Air France desk was mobbed by dozens of people who had missed their connections - obviously nothing new for Air France!!!
The next available flight at night was overbooked by 14 people - (how can a flight be possibly overbooked by this many people = they obviously count on unbeknowing passengers missing their connecting flight thats why!!
So we had no choice but to stay overnight in Paris and get on the next das flight, 27th December.
We asked at this point where our luggage was and the Air France representative reassured us that the luggage was there in Paris and would get on the connecting flight.
When we caught the actual flight again the plane was delayed by an hour due to bags being on there without their owners. In this time, other passengers (some of them elderly) joined the plane - upon speaking to them they had also had little time to make the connection but had been allowed to board. But guess what these poor people had no seats, they had all been double booked!!! After much fiddling about and these passengers stood in the aisle they were finally found other seats.
Upon arriving at Rio some 13 hours later, it appeared that my suitcase was missing, along with another 30+ passengers!!!! However there were still about 20 unclaimed bags going round the carousel.
We queued up for a lengthy amount of time and filed a report. It was here that the airport official advised that my suitcase had never left Manchester!! That means that the Air France representative in Paris bare-facedly LIED to us.
We were given a number to call in Rio to follow up the whereabouts of the bag - tried calling it every day since (6 days and counting now) -nobody even answers, it is an absolute disgrace. I called Air France in England but they were extremely unhelpful and said only someone in Rio could help me - nobody answers the bloody phone in Rio!!!! They then gave me two telephone numbers which are both out of service...helpful, thanks for that!!
They only give you 100 euros for immediate needs - and what does that buy for a 3 week holiday??? hardly anything!!! They promise to provide you with a toiletry kit but there wasn~t any available.
Used the tracker system and it just says PENDING - to me that says that they have done nothing to even try look for this missing suitcase.
Oh and surprise surprise the details on the tracker system are incorrect = the Air France representative only had to write about 10 sentences down and couldn~t even get that information correct, just an example of their sheer incomptency. The only way you can chnage the info is by speaking to someone at the airport - that would all be okay but NOBODY ANSWERS THE PHONE!!!!!
What an absolute shambles!!!! Will never ever fly with Air France again, their service is the shoddiest I have ever encountered, they are a complete disgrace. I have flown with countless budget airlines, BA, Qantas etc, never had any problems but AIR FRANCE are USELESS.
Oh and did I mention an Air France flight from Rio to Paris disappeared in 2009 killing all its passengers and staff? Great looking forward to that flight back!!!! NOT!!!!!
If I can be of any help to make sure anyone else doesn't suffer the same as us please take my advise and NEVER fly with Air France. EVER!!!!