Fansedge.com Complaint - 10-15 business days?
I ordered an NHL jersey on December 14th with the hope that I would get it by Christmas, although it wasn't imperative. When I ordered it, the website said it would take 7-10 business days to ship the jersey because it was custom. I was a little miffed because I did no customization, I merely searched for the player, and clicked purchase. As a side note, I spent two weeks prior to this purchase waiting for the NHL to get this jersey back in stock, but they never did, so I had to go a third party. Fansedge charged my credit card the moment I placed the order, and then I proceeded to wait. After hearing nothing other than the confirmation email from them for almost two calendar weeks, I decided to open my calendar and see exactly how long 10 business days would be. I figured I would wait patiently for the 10 business days, and even give them a little leeway on what exactly they considered to be a business day. The number I came up with was December 30th. If the jersey hadn't shipped by then, I would email them.
I requested a cancellation of the order on December 30th, because they had not held up to their end of the purchase agreement. The request was through their website, and this is the response:
Thank you for contacting FansEdge in regards to your issue. Our goal is to provide quality customer service to each and every one of our valued customers.
In regards to your request, unfortunately we are unable to cancel a customized jersey. As the website states customized items cannot be returned or exchanged, once the order has been placed no cancellations are allowed. The Nicklas Lidstrom premier jersey: Detroit Red Wings No. 5 ships in 10-15 business days, the handling time is needed for the customized jersey.
We greatly appreciate your business and sincerely apologize for any inconvenience this may have caused you.
If you have any questions or concerns, please visit our Customer Care Center located at http://www.fansedge.com/Info/FAQ.aspx. Here you will find convenient electronic forms to request a change to your order, change the ship to address, request a cancellation, return or exchange. You can track your order by clicking on the "Check the status of your order" and follow the links. You can also email us with any other questions you may have by responding to this email.
If you prefer, you may contact our customer service staff by telephone by calling our toll-free number of 877-965-3955 9AM to 11PM EST, Monday through Friday.
Thank you again for contacting FansEdge!
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After reading this, I was extremely upset since the website said 7-10 days originally. I went back to the website, and sure enough, they changed it to 10-15 business days AND discontinued the product that I was purchasing. Unfortunately, aside from being an honest guy and having a good memory, I cannot provide any evidence of a change in the website, because my confirmation email does not state that there is a wait for shipment. It has now been 19 calendar days since the order, and it has not shipped yet. If I wait the 15 business days, with leeway, the shipment will go out on January 6th, more than 3 weeks after I ordered it.